Worst online store I have ever dealt with.
Economics forum
Posted on June 9, 2015, 12:33 p.m. by Rayenous
Edit:
I'm just going to remove this post.
Posts like this are for the purpose of getting information about poor quality or service to the public.
Since collectorscache.com was able to resolve the issues it is not completely fair to leave this post up.
What I will say is that if you experience problems with Collectors Cache do not attempt to resolve it through email. - Email them once and insist that they call you to resolve the issue.
(Or call them, if you are willing to have a small long distance charge on your phone. - They do not have a toll free number.)
I couldn't do that... they had already processed the refund.
From their point of view, they refunded the full $530.xx
Day 1: they process a payment on my CC @ $530.xx US, and the equivalent $660 Canadian comes off my card... makes sense.
Day 7: they refund the payment to my CC @ $530.xx US,
Day 14: the refund finally finishes and only $637 Canadian gets returned to my card... ummm...???
I understand how that happens, but I was still out $23.
The sum missing wasn't 'caused' by them... they didn't gain from it. - It was only their fault in that the only reason I was out this amount due to a processing of a payment that they should never have processed. - If I had 'chosen' to cancel the order, I would have been completely responsible.
Things have been worked out though. - And now I know not to order new product from the US.
June 9, 2015 2:23 p.m.
canterlotguardian says... #6
I don't order sealed product from anywhere besides preorders at my LGS anyways. Cuts shit like this completely out of the scenario.
June 9, 2015 4:28 p.m.
I've heard horror stories about their web presence in the past.
They happen to be my LGS and they're friendly enough in person.
Events are on time and the prices for product are very good.
Sorry to hear about your bad experience. Glad it all seemed to work out.
NOTE: I am in no way affiliated with CC except that I play there sometimes.
June 9, 2015 5:24 p.m.
JakeHarlow says... #10
That sounds pretty lame of them to put you to all that trouble. Especially after they even admitted that it was their fault.
Rayenous says... #2
Almost immediately after posting this, I received a call from the store. (Though I think that was a coincidence, I don't think they saw this post)
After a little discussion, they have fixed the issues.
At this point, I would say that their only issue is in trying to understand the concerns when expressed in email.
I would have called them if they had an toll free number. - If you do order through them and have issues... don't try to communicate through email. - Send them one email and insist they call you. Then you may be able to work things out.
June 9, 2015 1:05 p.m.